This season, the Cascade team will be donating on behalf of our customers to organizations that provide critical support to our communities, the American Red Cross and the Amputee Coalition of America. American Red Cross Disaster Relief Services The American Red Cross provided our local community with tremendous support and generosity during the 2018 Camp Fire. The organization provided temporary shelters, meals, relief supplies, information to the community, and mental health services. Cascade is proud to support this organization and their continued relief efforts across the United States. The Red… Read more Happy Holidays from Cascade →
During this time of year, we are encouraged to look back and reflect on what we have done as an organization to accomplish our mission of providing solutions that improve the quality of life. Putting People First As a company-wide initiative, Cascade created cross-departmental teams to work on programs and processes to directly impact the service level we provide to our customers. These teams met regularly to assess services, make adaptations, and create new customer offerings. Key task forces were created for our Cascade programs (Kits, EasyPACKS, and new product… Read more Giving Thanks →
The 2019 AOPA National Assembly brought over 2,400 attendees to beautiful, sunny San Diego, California to celebrate a year of advancement within the O&P profession. This year’s show boasted a fantastic educational track, exciting special events, and inspirational key note speakers. The Exhibit Hall received steady traffic with over 150 exhibitors, a massage station, head shot lounge, and the Technical Fabrication Contest. This year, the Exhibit Hall was open to the public and community on Saturday to explore and learn more about the O&P industry. Check Out Some Featured Products… Read more AOPA 2019 Highlights →
Cascade is pleased to announce the addition of Mike Marten, CTP to our Sales Team. As our new Pacific Northwest Account Manager, Mike will be managing accounts throughout Oregon, Washington, Idaho, Montana, and Wyoming. Mike has over seven years in the O&P industry and began his career as an Orthotic Technician and eventually worked his way into the prosthetic discipline. Mike is passionate about patient care and enjoys making a difference in peoples lives. Facts about Mike: Has been married for almost three years! His wife’s name is Miranda. Hobbies:… Read more Cascade Welcomes Mike Marten as Pacific Northwest Account Manager →
How the Cascade Estore team is improving customer experiences Our Cascade Estore Team is continuously working to improve your purchasing experience. During customer interactions, we are collecting feedback and reviewing our internal processes to ensure we deliver consistent service and support. Three particular areas of focus are Order Processing, Product Introductions/Modifications, and Cross-Departmental Communication. The breadth and depth of the Cascade’s product portfolio makes department communication, training, and oversight critical. The Customer Service Team has been working closely with every department to ensure that new product additions and changes (as… Read more Cascade Estore Team →
Cascade is excited to announce the addition of Nina Bondre, CPO as our new Clinical Educator. Nina has an undergraduate degree from Duke University and received her graduate degree from… Read more Introducing Cascade’s New Clinical Educator →
Account Management Cascade has a robust Sales Team comprised of nine Territory Account Managers supported by internal sales specialists, a National Sales Manager, and a Clinical Educator. Our team strives to provide individualized service to fit the unique needs of your organization: Detailed Reporting and Specialized Account Reviews Product Analysis and Optimization Clinical Support and Continued Education Programs Customer Service Our dedicated Customer Service Team provides support on products, orders, and account services. Our team is continuously improving and boasts: Over 25+ Years of Combined Experience Relationship-Based Service One-Call Resolutions… Read more Cascade Resources To Help Advance Your Business →
Cascade introduces the newest member of the Sales Team, Matt Croddy. Matt will be managing accounts throughout Northern California, Nevada, Utah, and Colorado. Matt has over 16 years of experience… Read more Cascade Welcomes Matt Croddy, New Central Pacific Account Manager →
Important Medicare Updates Effective March 1st, 2019 Please refer to the applicable Local Coverage Determination and Policy Article for your respective DME MAC website for correct coding and billing practices.… Read more 2019 Medicare and Cascade Orthopedic Supply, Inc. Updates →
Cascade OP Blog 