How the Cascade Estore team is improving customer experiences Our Cascade Estore Team is continuously working to improve your purchasing experience. During customer interactions, we are collecting feedback and reviewing our internal processes to ensure we deliver consistent service and support. Three particular areas of focus are Order Processing, Product Introductions/Modifications, and Cross-Departmental Communication. The breadth and depth of the Cascade’s product portfolio makes department communication, training, and oversight critical. The Customer Service Team has been working closely with every department to ensure that new product additions and changes (as… Read more Cascade Estore Team →
Cascade is excited to announce the addition of Nina Bondre, CPO as our new Clinical Educator. Nina has an undergraduate degree from Duke University and received her graduate degree from… Read more Introducing Cascade’s New Clinical Educator →
Account Management Cascade has a robust Sales Team comprised of nine Territory Account Managers supported by internal sales specialists, a National Sales Manager, and a Clinical Educator. Our team strives to provide individualized service to fit the unique needs of your organization: Detailed Reporting and Specialized Account Reviews Product Analysis and Optimization Clinical Support and Continued Education Programs Customer Service Our dedicated Customer Service Team provides support on products, orders, and account services. Our team is continuously improving and boasts: Over 25+ Years of Combined Experience Relationship-Based Service One-Call Resolutions… Read more Cascade Resources To Help Advance Your Business →
Cascade introduces the newest member of the Sales Team, Matt Croddy. Matt will be managing accounts throughout Northern California, Nevada, Utah, and Colorado. Matt has over 16 years of experience… Read more Cascade Welcomes Matt Croddy, New Central Pacific Account Manager →
Important Medicare Updates Effective March 1st, 2019 Please refer to the applicable Local Coverage Determination and Policy Article for your respective DME MAC website for correct coding and billing practices.… Read more 2019 Medicare and Cascade Orthopedic Supply, Inc. Updates →
A Letter From the Cascade President, Jeff Collins For Cascade, 2018 was focused on internal development and improvement. An incredible amount of effort and resources were dedicated to reviewing our… Read more New Year, New Goals, New Solutions →
Cascade is excited to announce the newest member of our Sales Team, Evan Glenn. Keep reading to get the inside scoop! Evan will be managing accounts throughout Southern California, Arizona,… Read more Cascade Welcomes Evan Glenn, New Pacific Southwest Account Manager →
Here at Cascade Orthopedic Supply, we always try to be cognizant of the environment. With the ever-growing concern of greenhouse gas emission, deteriorating fuel resources, and increased waste across the… Read more Cascade Cares: Environmental Conservation →
Cascade is pleased to introduce our new National Sales Manager, Debbie Hatch. Debbie has been a part of the Cascade team for over 11 years and was promoted from her… Read more Introducing Cascade’s National Sales Manager, Debbie Hatch →
Cascade OP Blog 